GWI Careers

JOB TITLE: Fiber Design Engineer

DEPARTMENT: Network Engineering

FLSA STATUS: Exempt

REVISION DATE: 6/6/2024

LOCATION: Biddeford, Maine

GENERAL SUMMARY

We are a company that builds the 21st century infrastructure which communities depend on to conduct their lives and grow their economy. We are a Certified B Corporation and have placed on Maine’s Best Places to Work lists from 2020 through 2023. Our networks are infused with our DNA of network reliability, neutrality, privacy, reliability, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, we measure our performance not just on profit but on the positive impact our network has on the communities we passionately serve. 

Join our Network Engineering team where you will work on new technologies and find innovative ways to meet our fiber network deployment needs.  The Fiber Design Engineer is a telecommunications engineer who analyzes GIS data to design fiber optic cable systems (middle-mile, PON and AE), working primarily with design software and often interacting with other team members to ensure proper implementation of your designs.  

Your primary responsibilities include network transport design, fiber distribution equipment design, fiber cable design, equipment/material inventory and allocation, developing route maps, generating bill of materials (BOM), producing project cost estimates/budgets, GIS data analysis and POP site plans.

PRINCIPAL DUTIES AND RESPONSIBILITIES

1. Analysis of potential project areas as defined by the leadership team
2. High Level Design of fiber optic networks
   1. Identify middle-mile providers and generate a cost efficient solution to provide reliable services to project areas.
   2. Identify potential POP locations and design plot plan, structure floor plan, and rack plans for active equipment used to deliver service to new fiber project areas.
   3. Working closely with the transport and access engineering team, generate a viable topology for the Transport/Access Networks using equipment in production.
   4. Define GIS polygons boundaries for Fiber Service Areas with analysis of various attributes.
   5. Written reports of design with output including design methodology, identified easement issues, pole gaps, and other important information related to the analysis and design work.
3. Generate detailed designs of fiber optic networks, using criteria defined previously
   1. Designs are completed using a software GIS system
   2. Splicing designs with expected optical loss per fiber path

1. Equipment and labor estimation 
2. Act as a subject matter expert (SME) for fiber service area builds, interfacing with internal and external customers to communicate schedules, challenges, progress and set appropriate expectations for scope, budget and project delivery.  
3. Work with pole/land owners to obtain attachment licenses, right of ways and easements required to complete the project.
4. Generate detailed installation specifications for installers and issue the design to the field with instructions for the work (Scope of Work).
5. Perform field engineering functions required for QC, audit, closeout or analysis of large scale projects: reviewing OTDR results, visual review and other techniques will be implemented to obtain this signoff, approve invoices after confirming work is completed as designed.   
6. Participate in executive and engineering initiatives, including product development, vendor and equipment evaluation to increase efficiency of deployment and reduce costs.
7. Develop affordable strategies and solutions to serve Multiple Dwelling Units (MDU) and Multiple Tenet Units (MTU) using the lowest cost fiber to the suite technology available. 
8. All network engineers participate in an On-Call rotation. Fiber engineers are responsible for all emergency and trouble responses for outages related to fiber network impairment.  Samples of such incidents include pole hits from automobiles, pole fires, tree related damage, and animal damage.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1. High school diploma or equivalent.
2. Minimum 2 year technical degree or equivalent work experience.
3. Maine Professional Engineer (PE) license preferred.
4. A valid driver’s license is required.
5. Basic telecommunications experience/knowledge.
6. Knowledge of outside plant construction techniques (aerial & underground) required.
7. Working knowledge of NESC, NEC and OSHA standards required.
8. Thorough understanding of fiber optic networks (IE: splitter topology, PON technology, DWDM, etc)

1. Thorough understanding of fiber access and transport networks
2. Basic knowledge of internet routing protocols and IPv4/IPv6 deployment

1. Ability to thrive in a dynamic problem solving environment with strong project management skills.
2. Detail oriented with the ability to multitask in a fast paced environment.
3. Strong interpersonal skills with a high level of integrity .
4. Excellent communication, organizational and administrative skills.
5. A positive attitude and desire to deliver exceptional results for our customers.
6. Ability to speak to customers to set expectations, and ultimately communicate technical information to non-technical audiences.
7. Personal commitment to safety and continual professional development.

WORKING CONDITIONS

1. Primarily remote office, occasional travel to project sites in VT, ME, NH and MA
2. Occasional travel/work in the outdoors, walking and surveying outside plant facilities.
3. Occasional travel/work at customer locations.
4. Position may require excessive use of telephone, keyboard and monitor to perform regular functions of the job.

To Apply:

Please email your resume to gwi-hr@staff.gwi.net and a member of our team will follow up with you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Title: Level-2 Network Engineer

Department: Network

Manager: Infrastructure Engineering Manager

FLSA Status: Exempt

Date of last revision: May 10, 2024

Salary range: $75-85K Annually

Location: Biddeford, Maine

General Summary

We are a company that builds the 21st century infrastructure which communities depend on to conduct their lives and grow their economy. We are a Certified B Corporation and have been on the Maine’s Best Places to Work lists since 2020. Our networks are infused with our DNA of network reliability, neutrality, privacy, reliability, and security. These networks are vital for everyone; digital inclusion is a fundamental goal. Every day, we measure our performance not just on profit but on the positive impact our network has on the communities we passionately serve.  

A Level-2 Network Engineer has many responsibilities at GWI. The responsibilities primarily include, but are not limited to:

• Business order processing/change requests
• Responding to and resolving escalations or troubles
• Configuring and installing various types of transport and access equipment
• Perform routine network maintenance outside business hours
• Participate in on-call rotation.

Overall, Network Engineers are also expected to mentor and guide co-workers in proper engineering methods, adhere to procedures and plans, and take an active role in identifying potential future projects that may be needed to improve the reliability, performance or efficiency of GWI’s network.

All Engineers are expected to have skills in self-direction and motivation, and are responsible for identifying any impediments to accomplishing their assigned duties

General Summary – Regular Duties and Responsibilities:

A Level-2 Network Engineer is responsible for managing, maintaining, expanding, and improving GWI’s network infrastructure and service offerings. The duties of a Level-2 Network Engineer are listed below.

• Provision new or existing services within various parts of the network
• Procure, inventory and configure various types of equipment
• Install fiber transport and/or fiber access equipment at remote locations in New England
• Respond to and own the resolution of all escalations or troubles
• Isolate troubles and replace, reprogram, and/or retrofit equipment
• Assist in forecasting and budgeting as needed
• Maintain monitoring system nodes and network maps 
• Perform routine maintenance of equipment during specified hours of operation
• Perform training sessions with Support team as needed
• Participate in an on-call rotation.
• Seek opportunities for developing expertise on various equipment or technology
• Seek opportunities to share knowledge on hardware, technologies, topologies and services.
• Review and Run regular reports for department manager including DHCP usage, splitter usage, fiber port capacity and space and power consumption. 

Minimum Skills, Knowledge & Abilities:

• Understanding of layers 1-3 of the OSI model, such as function, protocols, troubleshooting and application
• 2+ years’ experience in administering, configuring and troubleshooting layer-2 and layer-3 networks
• Solid foundation in understanding of IPv4 and IPv6
• Technical understanding of Ethernet switching (QinQ, VLANs, STP, etc), including configuration and troubleshooting
• Technical understanding of Fiber optic networks and troubleshooting fiber
• Must be able to work on numerous projects simultaneously, adhere to timelines and adapt to changes in a fast and professional manner
• Must be able to handle stressful situations and comfortable with accountability

Specialized Skills:

In addition to the above minimum skill sets, applicants should be able to display demonstrated knowledge of the following areas.

• Metro Ethernet Services (E-line, E-LAN, EPL, EVPL, EPLAN, EPVLAN)
• QoS (understanding, implementation, configuration)
• OSPF (understanding, implementation, configuration)
• BGP (understanding, implementation, configuration)
• IPv4 and IPv6 Address space/allocations (CIDR and subnetting)
• Ethernet switching (stacked VLAN, 802.1Q-in-Q etc)
• Multi-Protocol Label Switching (AToM or EoMPLS)
• Layer Distribution Protocol/Tag-Switching
• STP, RSTP, MSTP, PVSTP, PVRSTP+, Cisco REP
• CWDM or DWDM
• Active Ethernet, GPON or XGS-PON Fiber technologies 
• Hardware knowledge/experience: Cisco IOS-XR, Ciena SAOS-10, Calix CMS/SMX, FortiOS
• CGNat in an ISP environment and Dualstack WAN’s. 
• SNMP knowledge, including working knowledge of MIB/OID definitions.
• Basic network security, including log-file, netflow and access list maintenance/analysis.
• Datacenter environment, equipment installation with DC powering and testing policies and procedures 
• VOIP (SIP)
• Session Border Controllers

Supervisory/Management Responsibilities:

• This position has no direct reports, but may involve task or work delegation to other Network Engineers.
• Project Management, intra-departmental and interdepartmental coordination.  Network Engineers will take control of individual projects from start to finish. They will work with the Infrastructure Engineering Manager on requesting the necessary resources. 

Benefits:

• Medical, Dental, Vision options
• PTO, Vacation, Paid Holidays
• 401K

Working Conditions:

• Primarily a hybrid working environment with work at home and our data center in Portland with moderate exposure to noise, dust and temperature.
• When required, ability to lift up to 50 lbs.
• Position requires excessive use of telephone, keyboard, and monitor to perform regular functions of the job.
• Travel throughout New England may be required.  Overnight travel, occasional.
• Travel in inclement weather conditions may be necessary
• A valid driver’s license is required.  Driving record checks will be performed periodically. 
• Significant laboratory and data-center environment work with exposure to higher noise levels, dust, and ladder work (up to 12ft).  Also includes exposure to low-voltage, high amperage DC power systems.

To Apply:

Please email your resume to gwi-hr@staff.gwi.net and a member of our team will follow up with you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification.  They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.

Job Title: Controller

Department: Finance

FLSA Status: Exempt

Revision Date: November 2024

Salary range: $120-160K Annually

Location: Fully Remote (US)

GENERAL SUMMARY

We are a benefit corporation that builds the 21st-century infrastructure that communities depend on to conduct their lives and grow their economy. Our networks are infused with our DNA of network neutrality, reliability, privacy, and security with digital inclusion being a fundamental goal. These networks are vital for everyone, but especially the rural areas where the need is most prevalent. We are seeking a Controller to support our team and foster the maturation of our organization as we deliver fiber-optic internet to a growing number of communities in Maine, Vermont and New Hampshire. This position is a key addition to our executive team and will report to our Chief Financial Officer.

PRINCIPAL DUTIES AND RESPONSIBILITIES

Primary Responsibilities

● Lead a department of 5 full time accounting employees.
● Oversee accounts payable, accounts receivable, general ledger, and month-end close
processes for the individual entities and the consolidated company.
● Analyze and report on cash management and flow.
● Reconcile intercompany transactions and manage inter-entity allocations.
● Prepare accurate and timely financial statements (balance sheets, income statements, cash flow
reports) in compliance with GAAP.
● Assist with year-end audit and tax filings.
● Ensure that each entity’s financial activities are aligned with the overall company’s accounting
policies.
● Manage the implementation of accounting software and support systems integration across
entities.
● Frequently interact with customers, participating in Board-level discussions.
● Provide guidance on accounting issues to customers and assist with customer audits.
● Assist the FP&A team with various project-level, customer-level, and company budgets
● Ensure compliance with federal, state, and local financial regulations.
● Design and implement standard accounting controls in compliance with GAAP.
● Create and manage the accounting calendar, assisting with tasks as needed.
● Assist Senior Board Financial Advisor on external financial matters.
● Assume other tasks and responsibilities as determined by management.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED

1. A minimum of a BA in Accounting plus 7 – 10 years of increasing responsibility.
2. BIg 4, or other large public accounting experience, and/or CPA license preferred.
3. Knowledge in Governmental GAAP and 2-3 years applied experience.

4. Strong leadership, communication, and interpersonal skills.
5. Experience working in small-medium organizations that are in growth mode.
6. Experience and knowledge managing multiple organizations simultaneously.
7. Experience with non-profit/government boards and their information requirements.
8. Willingness to mentor new management team members in standard financial practices.

WORKING CONDITIONS

1. Remote; maintain remote home office requirements.
2. Occasional travel including overnights may be required.
3. When required, ability to lift up to 25 lbs.
4. Position may require excessive use of telephone, keyboard and monitor to perform regular
functions of the job.

To Apply:

Please email your resume to gwi-hr@staff.gwi.net and a member of our team will follow up with you.

The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.